📘 Dukasasa Admin Interface Documentation

Version: 1.2.0
Last Updated: April 2025

Welcome to the official Dukasasa Admin Interface documentation for version 1.2.0. This guide is designed to help platform administrators manage, customize, and optimize their eCommerce services with ease.

📚 Table of Contents

🧭 Introduction

Dukasasa is a SaaS platform tailored for launching and managing eCommerce businesses. The admin interface gives full control over stores, customers, orders, inventory, and analytics — all from one clean dashboard.

🚀 Getting Started

Accessing the Admin Portal

Visit your assigned admin URL: https://yourstore.dukasasa.co.ke/admin
Use your provided credentials to log in securely.

First-Time Login

Change your password immediately after first login.
Set up two-factor authentication (optional but recommended).

📊 Admin Dashboard

The dashboard offers a quick snapshot of your business performance.

Key Widgets:

🛍️ Product Management

Manage digital and physical products across all your storefronts.

Add New Products

Go to Catalog > Products > Add New
Enter basic info: name, SKU, price, description, stock status
Upload images or videos
Set product visibility and publishing status

Categories & Tags

Organize products using nested categories
Add SEO-friendly tags for better discoverability

Attributes & Variants

Define custom attributes (size, color, etc.)
Create product variants with unique SKUs and stock levels

📦 Order Management

Track and fulfill customer orders in real time.

Order Overview

Navigate to Sales > Orders
Filter by status: pending, processing, completed, refunded

Fulfillment Actions

Generate invoices and shipping labels
Send tracking details via email
Issue partial or full refunds

🧑‍🤝‍🧑 Customer Management

Understand and manage your customer base.

Customer List

View registration dates, order count, and total spent
Disable or promote users

Segmentation

Create customer groups (e.g. wholesale, VIP, retail)
Apply group-specific pricing or promotions

⚙️ Store Configuration

Fine-tune operational settings across your store.

General Settings

Store name, logo, contact info
Default timezone and language

Payments

Enable gateways like credit card, mobile money, bank transfer
Add custom payment instructions

Shipping

Set up zones and rates (flat rate, weight-based, etc.)
Enable local delivery and in-store pickup

Taxes & Currencies

Define tax rules per region
Add and configure accepted currencies

📣 Marketing Tools

Run campaigns and increase engagement.

Coupons & Discounts

Create fixed or percentage-based coupons
Limit by customer group, date range, or cart value

Banners & Popups

Manage homepage banners
Enable promotional popups during key events

SEO Settings

Meta titles and descriptions
Sitemap and robots.txt controls

📈 Reports & Analytics

Stay data-driven with visual insights.

Available Reports

Sales by day/week/month
Product performance
Abandoned carts
New vs returning customers

Export Options

Export to CSV or PDF
Schedule reports via email

🔐 User Access & Security

Manage who can do what in your admin panel.

Roles & Permissions

Create custom roles (e.g. Store Manager, Marketing Lead)
Assign granular permissions per module

Activity Logs

Track login activity and changes
Monitor API usage and login attempts

✨ New

Here’s what’s fresh in this release:

Social Login Integration: Allow users to sign in with Google, Facebook, and LinkedIn
Image-Based Product Search: Upload a photo to find matching items
Group Pricing Rules: Customize pricing by customer segment
Mobile Admin Enhancements: Optimized layout for smartphones
Bulk Product Import/Export: Spreadsheet-based uploads with validation

🔧 Maintenance & Troubleshooting

System Health Checks

Navigate to System > Status
Clear cache, regenerate indexes, and monitor server load

Common Fixes

404 Errors → Rebuild URLs via System > SEO
Sync Issues → Re-import product or order feeds

❓FAQs

Q: How do I reset a staff member’s password?
A: Go to Settings > Users, select the user, and click Reset Password.

Q: Can I duplicate a product?
A: Yes. In the product list, click the ⋮ menu and choose Duplicate.

Q: How often are reports updated?
A: All metrics are live unless noted otherwise.

💬 Need Help?

For technical support, please contact:
📧 [email protected]
📞 +254-747-074-707 (9AM - 5PM, Mon-Fri)